Does Roobet share my personal data with advertisers?

No — never. Roobet does not share, sell or rent your personal data to advertisers, data brokers or any third party for commercial or marketing purposes. Your information is used only to operate your account, process your transactions and comply with legal obligations. If this ever changes, you will be notified in advance and given the opportunity to object before the change takes effect.

How do I request a copy of all the data Roobet holds about me?

Contact our support team via live chat or email support@roobet-khelo.com and request a Data Subject Access Request (DSAR). Please include your registered email address and a brief description of what you're requesting. We will verify your identity to protect your data and then provide a full export of the personal data we hold on you in a readable electronic format.

How do I stop receiving marketing emails from Roobet?

Every marketing email from Roobet contains an unsubscribe link at the bottom. Click it and your preferences are updated immediately. Alternatively, contact our support team and ask to be removed from marketing communications — this takes effect within one business day. Withdrawing marketing consent does not affect your account or your ability to receive transactional messages (such as deposit confirmations and withdrawal notifications).

Is my Easypaisa or JazzCash account number stored securely?

Yes. Payment method references — including Easypaisa and JazzCash account numbers — are encrypted at rest and access is restricted to the payment processing system that needs it to carry out withdrawals. The full account number is never displayed in plain text within the platform interface after the initial registration. Staff cannot view this information outside of the controlled payment processing context.

Can I ask Roobet to delete all my data?

You have the right to request erasure of your personal data. However, some data must be retained for legal reasons — for example, financial transaction records are kept for a minimum of seven years under financial regulations, and KYC documents are retained for five years after account closure. Where legal retention obligations apply, we will inform you which data we are required to keep and for how long. All other data will be deleted or anonymised as promptly as possible following a valid erasure request.

Roobet Privacy Policy – How We Protect Your Data in Pakistan

1Introduction

This Privacy Policy describes how Roobet, operating at roobet-khelo.com ("Roobet", "we", "us", "our"), collects, uses, stores and shares personal information relating to players registered on the platform ("you", "your"). It applies to all interactions you have with Roobet — through our website, mobile browser interface, customer support channels and any promotional communications we send.

By registering an account on Roobet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy is intended to be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

Plain note: This policy is written to be clear. If anything here is confusing, contact our support team before you register. We'd rather explain something upfront than have you uncertain about how your data is handled.

2Data We Collect

Roobet collects only the personal data necessary to operate your account, process transactions and comply with legal obligations. The categories of data we may hold about you are set out in the table below.

Category	Examples	Why We Need It
Identity Data	Full name, date of birth, CNIC / passport number, photograph	Age verification, KYC compliance, fraud prevention
Contact Data	Email address, mobile number	Account communication, support, security alerts
Financial Data	Easypaisa / JazzCash account reference, bank account number (IBFT), card last four digits	Processing deposits and withdrawals in PKR
Transaction Data	Deposit history, withdrawal history, bet history, bonus usage	Account management, responsible gaming monitoring, disputes
Technical Data	IP address, device type, browser version, operating system	Security, fraud detection, platform optimisation
Usage Data	Pages visited, games played, session duration, click patterns	Platform improvement, personalisation, responsible gaming
Communications Data	Support chat transcripts, emails sent to us	Quality assurance, dispute resolution
Marketing Preferences	Opt-in / opt-out status for emails and notifications	Ensuring we only contact you with content you've consented to

We do not collect sensitive categories of personal data (such as health information, religious beliefs or political opinions) and we do not knowingly collect data from individuals under the age of 18.

3How We Collect Your Data

Roobet collects personal data through the following channels:

Direct provision: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team or participate in a promotion, you provide data to us directly.
Automated collection: When you use the platform, our systems automatically record technical and usage data such as IP addresses, device information and session activity.
Payment providers: When you transact via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, your payment provider shares transaction confirmation data with us.
Identity verification partners: When you submit identity documents for KYC verification, our third-party verification partners process and confirm the authenticity of those documents and share the result with us.
Cookies and similar technologies: Our website uses cookies and similar tracking technologies to collect usage data. See Section 7 for full details.

4How We Use Your Data

Roobet uses the data we collect for clearly defined purposes. We do not use your data for any purpose not described in this policy. The main purposes are:

Account management: Creating and maintaining your Roobet account, processing login and access controls, and managing your settings and preferences.
Transaction processing: Accepting and crediting deposits, processing withdrawal requests and maintaining an accurate account balance — all in Pakistani Rupees.
Identity verification and fraud prevention: Verifying that you are who you say you are, confirming that you meet the age requirement of 18+, and detecting and preventing fraudulent activity, multi-accounting and money laundering.
Responsible gaming: Monitoring play patterns for signs of problematic behaviour, applying deposit limits and self-exclusion tools, and complying with responsible gaming obligations.
Customer support: Responding to your queries, resolving disputes and maintaining a record of support interactions.
Marketing communications: Sending you information about promotions, bonuses and platform updates — but only if you have provided consent to receive such communications.
Platform improvement: Analysing anonymised usage data to improve the user experience, fix bugs and develop new features.
Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement bodies.

5Legal Basis for Processing

Every time Roobet processes your personal data, there is a lawful basis for doing so. The primary legal bases we rely on are:

Contract performance: Processing your data is necessary to fulfil the contract we have with you — i.e., to run your account, process your bets and pay out your winnings.
Legal obligation: We are required by law to collect and retain certain data, particularly for KYC (Know Your Customer), anti-money laundering and responsible gaming purposes.
Legitimate interests: We process some data on the basis of legitimate business interests — for example, fraud detection, platform security and improving the service — where those interests are not outweighed by your privacy rights.
Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time.

6Sharing Your Data

Roobet does not sell, rent or trade your personal data to any third party. We share data with carefully selected third parties only when it is necessary to provide the service or when we are legally required to do so.

The categories of third parties with whom we may share your data are:

Payment service providers (Easypaisa, JazzCash, NayaPay, SadaPay, banks, card networks): To process your PKR deposits and withdrawals.
Identity verification providers: To carry out KYC checks and confirm the validity of identity documents you submit.
IT and infrastructure providers: Cloud hosting and security providers who maintain the platform infrastructure under strict data processing agreements.
Analytics providers: Anonymised and aggregated usage data may be shared with analytics tools to help us understand how the platform is used. No personally identifiable information is shared in this context.
Regulatory and law enforcement bodies: When we are legally required to disclose information — for example, in response to a court order or a lawful request from a financial intelligence unit — we will comply and notify you if we are legally permitted to do so.

Important: Roobet will never voluntarily share your personal data with advertisers, data brokers or any organisation for commercial gain. If a data sharing relationship is added in future, this policy will be updated and you will be notified.

7Cookies and Tracking Technologies

Roobet uses cookies and similar technologies on roobet-khelo.com to make the website work, to remember your preferences and to understand how players use the platform. Here is a breakdown of the types of cookies we use:

Essential cookies: Required for core functionality — login sessions, security tokens, account access. These cannot be disabled without breaking the platform.
Functional cookies: Remember your language preference, display settings and other personalisation choices. These are non-essential but improve your experience.
Analytics cookies: Collect anonymised data about how pages are used — which sections are visited, how long sessions last and where users drop off. This helps us improve the platform. Analytics data is not tied to your individual identity.
Marketing cookies: Used only if you have provided explicit consent. These help us understand whether communications we sent led to visits or actions on the platform.

You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling non-essential cookies will not affect your ability to play or withdraw funds.

8Your Data Rights

As a Roobet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at support@roobet-khelo.com.

Right to Access

Request a copy of all personal data Roobet holds about you. We will provide this in a commonly used electronic format within a reasonable timeframe.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data we hold about you. Account details like email and phone number can also be updated through your account settings.

Right to Erasure

Request deletion of your personal data in certain circumstances — for example, if data is no longer necessary for the purpose it was collected. Legal retention obligations may mean we keep some data even after a deletion request.

Right to Restriction

Ask us to pause the processing of your data while a dispute or accuracy query is being resolved, without deleting it entirely.

Right to Portability

Request your personal data in a structured, machine-readable format that you can transfer to another service. Applies to data you provided directly and that we process by automated means.

Right to Object

Object to processing based on legitimate interests, including the use of your data for direct marketing. We will stop processing for that purpose unless we have compelling grounds that override your interests.

9Data Retention

Roobet retains personal data only for as long as is necessary to fulfil the purposes set out in this policy or to comply with legal obligations. The general retention periods are:

Active account data: Held for as long as your account remains open and for a period of five years after account closure.
Transaction and financial records: Retained for a minimum of seven years following the transaction date to satisfy financial record-keeping obligations.
Identity verification documents: Retained for five years after account closure or the last transaction, whichever is later.
Support communications: Retained for two years from the date of the interaction unless a longer period is required for an ongoing dispute.
Marketing consent records: Retained for the duration of the consent period and for one year after withdrawal of consent, as evidence of the consent having been given.

When personal data is no longer required, it is securely deleted or anonymised so that it cannot be linked back to any individual.

10Security Measures

Protecting your personal and financial data is a genuine operational priority for Roobet, not a compliance checkbox. The security measures we employ include:

TLS/SSL encryption on all data in transit between your browser and our servers.
Encryption at rest for sensitive data stored on our servers, including identity documents and financial records.
Access controls: Staff access to player data is granted on a strict need-to-know basis. All access is logged and reviewed.
Regular security audits and penetration testing carried out by independent third-party security professionals.
Incident response procedures: In the event of a data breach that poses a risk to your rights, we will notify affected players and, where required, relevant authorities within the legally mandated timeframe.

While we take all reasonable steps to secure your data, no internet-based transmission is 100% secure. You play a role in security too — keep your login credentials confidential, use a strong password and notify us immediately if you suspect unauthorised access to your account.

11Updates to This Privacy Policy

Roobet reviews this Privacy Policy regularly and updates it when our practices change or when legal obligations require it. When we make material changes — those that significantly affect how we use your data or your rights — we will notify you by email to your registered address and display a prominent notice on the platform.

The last-updated date at the top of this policy always reflects the most recent version. Continued use of the platform after a policy update constitutes acceptance of the revised policy. If you disagree with any update, you may close your account and request deletion of your data.

For any questions about this Privacy Policy that aren't answered here, please contact us at support@roobet-khelo.com or via live chat in the platform.